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Arvato Bertelsmann After Sales Technical Lead in Louisville, Kentucky

Responsible for technical processes relating to hardware devices. Ideal candidate has the ability to set up a fully automated wipe and reimage environment in conjunction with client tools and systems. Understands and implements optimum design and layout with a scalable framework. Candidate has previous experience working with devices/computers. Ongoing requirements would include managing the wipe and reimage workforce, expansion of capabilities including cosmetic triage and level 1-2 repair. Occupational Responsibility • Manage and implement customer requirements • Plan, Design and implement both physical and systematic environment • Manage team of operators to perform daily work requirements • Responsible for key metrics and productivity of the technical environment • Responsible for continuous improvement • Own and develop future capabilities in the area. • Support global sites with design and implementation where necessary * * Must be willing to work flexible hours and overtime as needed. * Ability to communicate and collaborate with client counterparts. * Training of new employees Job Requirements: • B.A. or B.S. degree preferred; technology or computer-related area of focus preferred • Minimum three years technical and account experience • Must be able to work in demanding, solution-oriented environment • Requires excellent communication skills • Must be assertive, analytical and able to establish priorities * Willingness to learn new technologies quickly and have excellent technical research, troubleshooting, and analytical skills. * Server experience creating rack diagrams, understanding power and cooling loads, planning and executing multiple deployments. • Understands computer architecture and operating systems. • Must be team and goal oriented Physical Demands & Work Environment * May require occasional lifting, bending and climbing * Both office and manufacturing environments * Requires both standing and sitting About our company: Arvato - the spirit of solutions! We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets. Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA. Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Company: Arvato Digital Services LLC Country: United States of America State/Region: Kentucky City: Louisville Postal Code: 40219 Job ID: 33452

EOE Protected Veterans/Disability